Refund policy
Effective Date: 21/07/2025
At Tavdawala Foods, we are committed to delivering high-quality, ready-to-cook, and ready-to-eat products that meet your expectations. Due to the nature of our goods (perishable food items), we follow a strict no return and no refund policy. We request you to read the following guidelines carefully before placing your order.
1. No Return/Refund Policy
We do not accept any returns or offer refunds once an order has been placed and processed. This is due to the perishable nature of our products and food safety concerns.
2. Order Cancellation
Orders once confirmed cannot be cancelled. Please ensure all details including product selection, quantity, delivery address, and contact number are correct before finalizing your order.
3. Incorrect Delivery Information
Tavdawala Foods is not liable for non-delivery or failed delivery resulting from incorrect or incomplete address details, wrong contact numbers, or unavailability at the delivery location. In such cases, no compensation or re-dispatch will be issued.
4. Product Concerns/Issues
In rare cases where you receive:
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Damaged packaging
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Incorrect items
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Quality-related concerns
You must contact us within 24 hours of delivery with clear photos or video evidence of the issue. Our team will assess the complaint and may offer resolution at our discretion. Please note, replacements or refunds are not guaranteed and will be considered on a case-by-case basis.
5. Special Instructions
While we try our best to accommodate any special instructions, we cannot guarantee they will be fulfilled exactly as requested. No claims shall be entertained for unmet instructions.
6. Refund Processing
If any refund is approved under exceptional circumstances, it will be processed through the original payment method. Timelines may vary as per banking/payment gateway policies.
7. Contact Information
For any concerns, please reach out to us promptly:
Email: tavdawalaf@gmail.com
Phone: +91 9909146055 / +91 6353054864